How to Name Your Chatbot in 5 Simple Steps Customer Service Blog from HappyFox

But it’s a structured and fulfilling process once you break it down step by step and factor in all the relevant elements. Have you ever wondered how some companies rapidly gain market share and dominate their industries? In this post, we will discuss some useful steps on how to name a bot and also how to make the entire process easier.

One can be cute and playful while the other should be more serious and professional. That’s why you should understand the chatbot’s role before you decide on how to name it. Robotic names are suitable for businesses dealing in AI products or services while human names are best for companies offering personal services such as in the wellness industry. However, you’re not limited by what type of bot name you use as long as it reflects your brand and what it sells. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Naming a bot involves you thinking about your bot’s personality and how it’s going to represent your business.

DON’T try and disguise your chatbot as a human

However, with a little bit of inspiration and a lot of brainstorming, you can come up with interesting bot names in no time at all. Another factor to keep in mind is to skip highly descriptive names. Ideally, your chatbot’s name should not be more than two words, if that.

Mr. Singh also has a passion for subjects that excite new-age customers, be it social media engagement, artificial intelligence, machine learning. He takes great pride in his learning-filled journey of adding value to the industry through consistent research, analysis, and sharing of customer-driven ideas. Chatbots are all the rage these days, and for good reasons only. They can do a whole host of tasks in a few clicks, such as engaging with customers, guiding prospects, giving quick replies, building brands, and so on. The kind of value they bring, it’s natural for you to give them cool, cute, and creative names.

Need help in building your own unique chatbot? Book a call with conversational designer

But now, equipped with pointers on what to steer clear from and how to do so, you are securing your path to an efficiently named chatbot. Choosing the perfect name for your chatbot can be a challenging task. Whenever we begin to chart an unexplored course, it’s equally important to understand what to do and what not to do.

• They can also spark interest in your website visitors that will stay with them for a long time after the conversation is over.
• A chatbot serves as the initial point of contact for your website visitors.
• Once you’ve decided on your bot’s personality and come up with a shortlist of names, really think about how it fits into your business narrative.

Another important factor to consider is the function or purpose of your chatbot. Is it designed to provide customer support, answer frequently asked questions, or offer personalized recommendations? Tailoring the name to reflect the chatbot’s chatbot name specific role can help users understand its capabilities and set appropriate expectations. For example, if your chatbot is primarily focused on customer support, you might want to choose a name that conveys reliability and helpfulness.

Sometimes a bot is not adequately built to handle complex questions and it often forwards live chat requests to real agents, so you also need to consider such scenarios. Whether you want the bot to promote your products or engage with customers one-on-one, or do anything else, the purpose should be defined beforehand. The names can either relate to the latest trend or should sound new and innovative to your website visitors. For instance, if your chatbot relates to the science and technology field, you can name it Newton bot or Electron bot. Now that you have a chatbot for customer assistance on your website, you must note that they still cannot replace human agents. Online shoppers will not feel like they are talking to a robot and getting a mechanical response when their chatbot is humanized.

Online business owners can build customer relationships from different methods. Fictional characters’ names are an innovative choice and help you provide a unique personality to your chatbot that can resonate with your customers. A few online shoppers will want to talk with a chatbot that has a human persona. A chatbot name can be a canvas where you put the personality that you want. It’s especially a good choice for bots that will educate or train.

Human conversations with bots are based on the chatbot’s personality, so make sure your one is welcoming and has a friendly name that fits. And to represent your brand and make people remember it, you need a catchy bot name. Now that you know the kinds of bots there are out there and why a bot name can be useful, it’s time to get down to business. While there are many chatbot name generators out there that can help, picking a name yourself will give you more autonomy to fit it into your company’s persona and customer profile. A memorable chatbot name can also contribute to brand recognition. By incorporating your brand’s values, personality, and tone into the name, you create a cohesive and consistent experience across all customer touchpoints.

So, whether you want your bot to be smart, witty, intelligent, or friendly, all will be dependent on the chatbot scripts you write and outline you prepare for the bot. And if you want your bot to feel more human, you need to write scripts in a way that makes the bot conversational in nature. For other similar ideas, read our post on 8 Steps to Build a Successful Chatbot Strategy. Well, for two reasons – first, such bots are likable; and second, they feel simple and comfortable. And if your bot has a cold or generic name, customers might not like it and it may dilute their experience to some extent.

Why give your chatbot a name?

Gender is powerfully in the forefront of customers’ social concerns, as are racial and other cultural considerations. All of these lenses must be considered when naming your chatbot. You want your bot to be representative of your organization, but also sensitive to the needs of your customers, whoever and wherever they are. If you’re a small business owner or a solopreneur who can use a chat tool that also comes with a whole bunch of marketing, sales, and customer support features, consider EngageBay.